Lock connection has failed after setting up, how do I fix it?

For ULTRALOQ with Bridge only

Possible reasons:

1. Hasn't set up the bridge.

If you try to connect to your lock remotely but fail, it might be because you haven't set up the ULTRALOQ Bridge with your lock. The lock can only be controlled in the Bluetooth range.

Please follow the steps to set up your Bridge.

2. The distance between your lock and bridge is far.

If you have set up the bridge with your lock already, but the connection is still unstable, please try to install your bridge closer to the lock(within 10 feet of the recommended range), and make sure they are in line of sight. The Bridge connects to the lock via Bluetooth; if they are not in the Bluetooth range or not in line of sight, the connection might fail.

3. WiFi delay temporarily at that time.

If the lock is not able to connect and continues spinning, please wait for 5-10 minutes and try to connect to the lock via the WiFi again. This problem might be caused by the unstable WiFi connection, and the lock will rebuild the connection after a few minutes.

4. Your WiFi Router may connect with too many devices.

Normally, the WiFi Router is able to connect to 20-30 devices at the same time.

If the Router connects more than 20 devices, the Internet may be delayed, and cause the battery-saving designed device to connect to the WiFi to be unstable.

Please try to reduce some devices connected to the WiFi.

5. Refresh the Device list

Pull the device list down to refresh the device list. Or you can log off your Xthings Home(Formerly U home) App and then log in again.

Sometimes you'll need to unplug, plug it in, or pair the bridge again. Setting Up ULTRALOQ Bridge

6. You can restart the lock by reinstalling the batteries.

If you are staying at home, please try to reinstall the battery for your lock. This method will also rebuild the connection for your lock. Don't worry, reinstalling the battery will not erase the user information from the lock.
 

7. Try to reset the lock.

After replacing the new batteries, if you still cannot connect to the lock via Bluetooth, please try to reprogram your lock.

1. How to Reset ULTRALOQ Smart Lock to its Factory Settings?

2. ULTRALOQ Products App Mode Programming Guide