Technical Support Supervisor
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Activity overview
Latest activity by Technical Support Supervisor-
Technical Support Supervisor created an article,
Guide of Smartphone NFC
App Version: V3.6.5 or aboveSmartphone supported: NFC-enabled Android phones onlyAvailable models: Latch 5 NFC / Bolt NFC HomeKey / Bolt NFC WiFi / Bolt MissionNotes: Smartphone NFC option is curre...
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Technical Support Supervisor created an article,
Cannot Add Smartphone NFC For a User?
Only Owner and Admin Users can set up and use the Smartphone NFC feature; so please make sure the user role is set to Admin or Owner.Please also make sure the user is logging his/her app account on...
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Technical Support Supervisor created an article,
How to Reset the Password of Xthings Home(Formerly U home) Account?
If you forget your Xthings Home(Formerly U home) Account password, please use your Xthings Home(Formerly U home) App to reset itNote: Passwords must be 8-16 characters long and include at least on...
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Technical Support Supervisor created an article,
Cannot find the device after log in to the account?
Please follow the steps to do some troubleshooting.*Please double-check if the device is registered under this account.Some of our users registered the lock under another account but could not find...
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Technical Support Supervisor created an article,
What can I do if the Xthings Home(Formerly U home) App says "Registration error..."?
After resetting the deviceIf you reset your device via the Reset Needle and the Xthings Home(Formerly U home) App just now, please ensure that the lock has been removed and does not exist in your d...
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Technical Support Supervisor created an article,
How to find out whether my WiFi network is 2.4GHz, 5GHz, or 2.4GHz&5GHz dual-band?
ULTRALOQ/UTEC/Ulticam products only support 2.4 GHz routers; 5 GHz is not supported. You can confirm your router in these ways:1. Look for the physical label: Check the exterior of your router for ...
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Technical Support Supervisor created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Technical Support Supervisor created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Technical Support Supervisor created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Technical Support Supervisor created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...