Technical Support Supervisor
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Articles
Recent activity by Technical Support Supervisor-
Guide of Smartphone NFC
App Version: V3.6.5 or aboveSmartphone supported: NFC-enabled Android phones onlyAvailable models: Latch 5 NFC / Bolt NFC HomeKey / Bolt NFC WiFi / Bolt MissionNotes: Smartphone NFC option is curre...
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Cannot Add Smartphone NFC For a User?
Only Owner and Admin Users can set up and use the Smartphone NFC feature; so please make sure the user role is set to Admin or Owner.Please also make sure the user is logging his/her app account on...
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How to Reset the Password of Xthings Home(Formerly U home) Account?
If you forget your Xthings Home(Formerly U home) Account password, please use your Xthings Home(Formerly U home) App to reset itNote: Passwords must be 8-16 characters long and include at least on...
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Cannot find the device after log in to the account?
Please follow the steps to do some troubleshooting.*Please double-check if the device is registered under this account.Some of our users registered the lock under another account but could not find...
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What can I do if the Xthings Home(Formerly U home) App says "Registration error..."?
After resetting the deviceIf you reset your device via the Reset Needle and the Xthings Home(Formerly U home) App just now, please ensure that the lock has been removed and does not exist in your d...
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How to find out whether my WiFi network is 2.4GHz, 5GHz, or 2.4GHz&5GHz dual-band?
ULTRALOQ/UTEC/Ulticam products only support 2.4 GHz routers; 5 GHz is not supported. You can confirm your router in these ways:1. Look for the physical label: Check the exterior of your router for ...